Speed is the name of the game in the modern marketplace. We are so used to the on-demand economy that we expect to get what we want when we want it. That's fine. The on-demand economy is great for most things. But sometimes, it is worth waiting a little bit to get something better. That's how we feel about our own brand. A genuine Umai piece is worth the wait.
If you are new to the Umai brand, here's the most important thing for you to know – all our anime artwork is original. It is created by one of our company founders exclusively for our brand. You will not find it anywhere else. Not incorporated into other clothing lines, not in streaming series, not in films. Umai is 100% unique.
That alone makes waiting for your shipment worthwhile. From our perspective, the anticipation of your latest order arriving is part of the fun. With all that said, let us discuss what goes into getting our anime T-shirts, sweatshirts, and hats from our facility to your home.
Every Umai piece is made to order. We don't have warehouses full of already-printed T-shirts and sweatshirts waiting to go out. We only print after you order. We do our best to get printing done as quickly as possible. However, it can take some time.
In addition to actual printing, orders have to be processed. Typically, printing and processing take between two and four business days. From there, we ship. The amount of time it takes for an order to reach its destination depends on the location.
All items shipped within the United States should arrive within 5 to 7 business days following order fulfillment. So if you were to order a Umai T-shirt or hat on Monday, it could be Thursday or Friday before we actually ship. Then it could take another 5 to 7 days for the shipment to reach your home.
Here at Umai, we are extremely proud of the fact that we ship internationally. We think everybody should have access to our great artwork and anime clothing regardless of where they live. To give you an idea of approximate shipping times to your home, check out the following schedule:
Canada: 6 to 10 business days
UK: 5 to 7 business days
Germany: 3 to 6 business days
Australia and New Zealand: 12 to 14 business days
Everywhere else: 8 to 12 business days.
Note that the listed times are average times based on past experience. Also note that shipping days are counted after fulfillment. In other words, shipping time is the amount of time it takes to reach your home once the shipper has picked up the order from us.
High-Quality, Great Customer Service
We are fully aware that you could run down to the local big-box department store and buy all sorts of T-shirts, sweatshirts, and hats. We know you could order anime clothing and artwork from an online marketplace and have it delivered within a couple of days. But we are also betting on the fact that you appreciate our quality and great customer service, in addition to original anime artwork.
Our brand is one that seeks to be unique in every way. It starts with original artwork and extends to product quality and customer service. We feel that our products are worth waiting for. We hope you will agree. If you ever have questions about a placed order, shipping, or any other matter, do not hesitate to reach out to us via email or Instagram. We are always ready to help.