Online Orders & Shipping

Why has my order been returned to you?

An order will typically be returned to us due to an invalid address or because someone was unable to receive the package at the time of delivery. Please email us immediately so we can re-ship the package. If the package isn't claimed within 28 days, we are unable to re-ship the package.

Can I cancel my order?

Yes, as long as the order has not enter production which typically takes 1-3 days, so email us at immediately!

When will my order arrive?

We custom make every order in-house. Please allow 1 to 3 business daysfor all items to be made before shipment. After your item(s) have been processed, you will receive your order based off of the live shipping estimates available at checkout.

How much is shipping?

Our shipping costs are typically very low and are calculated by three main factors: 

  1. The total weight of your order.
  2. Where your order is being sent to. 
  3. How quickly you want to receive your order (i.e. standard or expedited). 

To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can also check your tracking status here.

What if Im charged custom fees?

Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.

Can you stack discounts?

Unfortunately, you are only able to have one discount per order unless the site states otherwise. However, if you are an Umai+ member, your 20% discount will stack with all other store discounts.

Returns & Refunds

Can I return or exchange an item?

Return your order no questions asked for all orders within 30 days of purchase. Contact us at to get started.

Do you offer refunds?

Return your order no questions asked for all orders within 30 days of purchase. Contact us at to get started.

My order never arrived, what do I do?

If you order has not had a tracking update in over a month we will give you a full refund on your order. If your tracking says the order was delivered we are unable to give a refund. Please contact us if if these issues arise so we can investigate the issue and find solutions for you.