FREQUENTLY ASKED QUESTIONS

We custom make every order in-house. Please allow 2 to 4 business days for all items to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows: 

• United States: Avg. 5 - 7 business days (after fulfillment).
• Canada: Avg. 6 - 10 business days (after fulfillment). 
• United Kingdom: Avg. 5 - 7 business days (after fulfillment).  
• Germany: Avg. 3 - 6 business days (after fulfillment).  
• Australia & New Zealand: Avg. 12 - 14 business days (after fulfillment).
• Rest of the world: Avg. 8 - 12 business days (after fulfillment).
  
  For an accurate shipping estimate. At checkout, live shipping estimates will be available.

We ship to all countries except Cuba, Iran, Crimea, Syria, and North Korea.

Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.

An order will typically be returned to us due to an invalid address or because someone was unable to receive the package at the time of delivery. Please email us immediately so we can re-ship the package. If the package isn't claimed within 28 days, we are unable to re-ship the package.

You can get in reach with support via email at, support@umaiclothing.com

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

On the product page of any apparel item there will be a size chart button below the product name.

Please get in contact with us ASAP, once the order ships we are unable to cancel the order. You will have to send the order back to us to receive a full refund. You can email us at, support@umaiclothing.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Contact us at support@umaiclothing.com to get started.

Contact us at support@umaiclothing.com to get started.

If you order has not had a tracking update in over a month we will give you a full refund on your order. If your tracking says the order was delivered we are unable to give a refund. Please contact us if if these issues arise so we can investigate the issue and find solutions for you.

Yes, as long as the order has not enter production which typically takes 1-3 days, so email us immediately! 

The packing slip is required and if it is not used as instructed we are not responsible for items lost by the warehouse.